Corporate Trainer & Facilitator - Chattanooga, TN

SUMMARY :

The Corporate Trainer & Facilitator delivers highly interactive, engaging instructor-led training across the organization, both in person and virtually, with an emphasis on leadership and soft-skill development. The primary focus of this role is facilitating our signature programs, including Walden Way orientation, LEAP leadership series, and lunch-and-learns, along with CPR/AED/First Aid, role-based, and software training. The Corporate Trainer & Facilitator coordinates every aspect of these events from planning through completion in the LMS, leads train-the-trainer sessions for field Training Managers, and serves as the primary point of contact for the company-wide CPR certification program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• •Facilitate instructor-led training developed in-house or curated from vendors, both in person and
• virtually, including:

Walden Way, our interactive orientation program

LEAP, our leadership development series

Lunch-and-learns on various topics for leaders and individual contributors

CPR/AED/First Aid certification and Instructor certification courses

Role-based training (when instructor-led)

Software demonstrations and training

Use a highly interactive facilitation style, applying adult learning principles and techniques such as group discussion, questioning, role-play, activities, and games, to drive participation and knowledge retention

Draw on personal leadership experience and relevant, concise stories to connect concepts to real workplace situations and help participants apply what they learn

Create a psychologically safe learning environment that encourages open discussion, self-reflection, and practice, and skillfully manage group dynamics and sensitive conversations

Adapt delivery to fit the audience, group size, and format, and partner with presenters to keep presentations and handouts current before each session

Plan and coordinate all aspects of training events from start to finish, including but not limited to:

Scheduling sessions, students and guest presenters, and reserving training rooms

Confirming attendance with managers and supervisors and resolving scheduling conflicts

Communicating with attendees, supervisors, and presenters through emails, agendas, calendar invitations, and reminders

Advertising and promoting upcoming training opportunities across the organization

Planning lunches, catering and refreshments, and ordering supplies and gifts within approved budgets

Preparing attendee materials such as agendas, folders, handouts, name tents, and name tags

Setting up and testing training rooms, audio-visual equipment, and virtual meeting platforms

Coordinating schedules for out-of-town attendees, including individual meetings with department heads and travel timing

Manage training enrollments and record completions in the LMS accurately and on time

Collect and consolidate participant survey feedback, lead post-event debriefs, and recommend improvements to programs and events

Lead train-the-trainer sessions on all instructor-led training programs developed in-house for field Training Managers in all divisions, and provide coaching and feedback to support consistent delivery

Serve as the primary point of contact for the company-wide CPR certification program:

Train and certify new CPR/AED/First Aid instructors and support them as they begin teaching

Troubleshoot instructor and program issues

Coordinate with our CPR Training Center to keep instructor certifications, renewals, monitoring, and guideline updates current

Maintain CPR training materials, forms, equipment, and supply inventory for instructors across all locations

Collaborate with L&D team members, department heads, and subject matter experts to prepare for sessions and continuously improve the learner experience

Maintain awareness of current trends in facilitation, virtual training tools, and CPR/First Aid guidelines

Ensure branding integrity is upheld

Exemplifies the desired culture and philosophies of the organization

Other duties and assignments as required

SUPERVISORY RESPONSIBILITIES:

None

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• •Analytical – Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to
• complement data.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS).

Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures. Contributes to profits and revenue; Conserves organizational resources.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.

Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE :

Minimum High School Diploma or GED.

Five-plus years of experience facilitating instructor-led training to adult learners in both in-person and virtual settings, with a strong focus on leadership development or soft skills.

Three-plus years of experience leading people in a supervisory or management role.

Experience coordinating training programs