Counsellor / Telecaller Cum Front Office

A Counsellor/Telecaller cum Front Office role acts as the first point of contact, combining reception duties, client counseling, and outbound telecalling to drive admissions or sales . Key responsibilities include greeting visitors, managing phone lines, conducting student/client counseling, managing inquiries, and handling administrative tasks like data entry.

Key Responsibilities

• •Front Office/Reception: Greet visitors, answer/screen incoming calls, manage emails, and ensure a professional, tidy reception area.
• •Counselling: Provide detailed information regarding courses, products, or services to prospective clients/students to facilitate conversions.
• •Telecalling: Perform outbound calls to follow up on leads, confirm appointments, and promote services.
• •Administration: Maintain accurate records of student interactions, daily reports, and data entry using MS Office.
• •Scheduling: Manage visitor appointments, meeting schedules, and follow-ups