COURIER

Description

SUMMARY:

The Courier performs a variety of duties to support daily branch and operational needs by picking up and delivering cash deposits and change orders for customers. This role provides consistent, professional customer service while ensuring accuracy, confidentiality, and safe handling of all transported materials.

ESSENTIAL DUTIES, RESPONSIBILITIES, SKILLS:

Provide internal and external customers with excellent customer service

Pick up and deliver cash deposits and change orders for customers

Maintain detailed and accurate courier records of all customer interactions including deposit activity, change orders, and other

related banking transactions

Schedule routine maintenance for the courier vehicle

Fuel the courier vehicle and maintain its cleanliness, including washing and cleaning both the interior and exterior as needed

Complete KnowB4 and ABA training

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain confidentiality and professionalism. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High School Diploma or equivalent.

One to three weeks training; or equivalent combination of education and experience

Valid drivers license with good driving record

Strong customer service skills

Attention to detail and accuracy

Basic computer skills

INTERPERSONAL SKILLS:

This position is required to deal with internal as well as external customers, in a positive, “Quality Customer Service” manner. An open, willing to assist approach to work is expected along with the ability to work beyond their normal job duties as the situation requires. Interpersonal and problem-solving skills are required. This position will have access to highly confidential information that must be handled in a professional manner.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance, color vision, depth perception and ability to adjust focus.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate/conversational.