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ING

CPS Contact Center Specialist

Manila (One Ayala Tower 2)

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hirly's read of this role

Seniority
Mid level
Country
PH
Work mode
On-site / unstated
First seen by hirly
3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Operational Excellence

 Responds to chats through the virtual agent capability and ensures adherence to response and resolution timeliness

 Provides advice to HR-related matters covering all bases of HR support resolutions

 Triages transactions to Tier 2 accurately and timely

 Escalates and seeks support on complex HR inquiries and issues to risk manage potential escalations

 Coordinates with local people services and other workstreams to provide employee experience

Engagement and Recognition

 Identifies potential improvements in the Chatbot flows

 Takes part in updating the knowledge base real-time

 Actively participates in calls, stand-ups and learning sessions to strengthen service knowledge

 Proactively takes part in delivering good client working relationships

Orange Behavior

 You take it on and make it happen - Meets deadlines and deliver employee experience

 You help others to be successful - Takes part in executing projects in Contact Center

 You are always a step ahead - Develops 1-2 skills to become future-ready (ie. ownership and accountability, problem solving skills, etc)

Risk

 Actively raises risk concerns and reports near-misses or valid data breaches on a timely manner

Original posting on ING's site ↗

Listed on hirly, a job board. hirly is not the employer: ING is hiring for this role.

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