Credit & Collections Process Expert

Job Description

Manage end-to-end collections activities for an assigned customer portfolio, ensuring timely cash recovery, dispute resolution, Promise-to-Pay follow-up, and strong customer relationships while maintaining compliance and operational controls.

As a Team Manager you will be expected to:

Key Responsibilities

• •Manage and analyze Accounts Receivable aging and past-due balances.
• •Contact customers through calls, emails, and account statements to secure payment.
• •Track and manage Promise-to-Pay commitments and resolve non-payment issues.
• •Support customer portal management for major retailers such as Amazon, Walmart, and Costco.
• •Investigate and resolve EDI failures, deductions, disputes, and invoice-related issues.
• •Collaborate with Credit, Sales, Customer Service, and Cash Application teams to drive issue resolution.
• •Maintain accurate documentation, audit evidence, and compliance controls.
• •Ensure SLA adherence and achievement of collection performance targets.

General Responsibilities / Accountabilities:

Qualifications

• •Bachelor's degree in Finance, Accounting, Business, or related field.
• •2-5 years of experience in Collections, Accounts Receivable, or Order-to-Cash processes.
• •Experience supporting large retailers and customer accounts preferred.
• •SAP knowledge required; HighRadius experience is a plus.
• •Availability to support North American business hours.

Key Competencies

• •Strong analytical and problem-solving skills.
• •Stakeholder management and customer relationship skills.
• •Excellent time management and prioritization capabilities.
• •Effective communication and negotiation skills.
• •Attention to detail and compliance mindset.
• •Ability to interpret contracts, promotional campaigns, and complex collection scenarios.