Credit Controller, EMEA

We are Kao, listed as one of the world’s most ethical companies for the last 20 years.

Our EMEA brand portfolio spans across three sectors; Consumer Care ( John Frieda, Guhl, Bondi Sands, Bioré, Jergens, Curél ), Professional Hair ( Goldwell, Oribe, KMS Hair, Kerasilk ), and Molton Brown.

Our corporate philosophy, The Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect.

About our role:

As a Credit Collector, you’ll play a key role in supporting our financial performance and sustainable growth, with a particular focus on serving our business and customers in Italy.

Beyond managing outstanding receivables and maintaining healthy account balances, you’ll act as a proactive, value-adding business partner. By prioritising high-impact activities, building trusted stakeholder relationships, driving results with a solution-oriented approach, and identifying opportunities for continuous improvement, you’ll help strengthen our credit and collections function and contribute to the wider success of the organisation.

What you will do:

Proactively Manage and Collect Outstanding Receivables; Ensure timely follow-up on overdue accounts, maintain accurate records of collection activities, and work closely with customers to resolve payment issues while maintaining positive relationships.

Prioritise High-Impact Activities; Focus daily efforts on accounts and actions that drive the most value—such as high-risk or high-value receivables—ensuring efficient use of time and resources

Collaborate as a Business Partner; Act as a liaison between finance and commercial teams, providing insights into customer payment behaviour and supporting decision-making with data-driven recommendations.

Contribute to Process Improvement; Identify recurring issues, inefficiencies, or bottlenecks in the collections process and propose or support initiatives to streamline operations and enhance performance.

Ensure Compliance and Reporting Accuracy; Adhere to internal controls, company policies, and regulatory requirements while maintaining up-to-date and accurate documentation for audits and performance reporting.

What you will need:

Bachelor/ Master educational level preferably in the Accounting and finance field

Required languages: Italian: C2/native-level proficiency. English: fluent.

3+ years’ experience in a Credit and Collection environment.

Experienced working within a changing environment with a continued focus on process improvement.

Experience in running projects and/ or process improvements

Ability to prioritize your own workload and getting things done.

Relevant system knowledge (preferably SAP/S4Hana) and proficiency in Excel.

Detail oriented, and able to manage shifting priorities.

At Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.

What you can expect from us:

An entrepreneurial environment where passionate and innovative teams come together.

Respect, teamwork and collaboration are at the heart of how we work.

A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, our Charity Committee, and DE&I communities

A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension schemes, insurance options, and more…

Learning and development opportunities

Your voice matters here, we value entrepreneurial thinking and innovation from our teams.

To find out why 33,000 people across the Globe work at Kao please visit:

https://candidate-brochure.kao.com/kao-emea/full-view.html

https://www.kao.com/emea/en/careers/

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