Crisis Intervention Specialist

Description

Employment Status: Full -Time and Part-Time

FLSA Status: Non-Exempt

Department: Crisis Program

Reports To: Crisis Program Coordinator/Manager

Summary

The Crisis Intervention Specialist provides direct supervision, support, and crisis intervention to youth and families accessing the Crisis Program. This position responds to calls and walk-ins, conducts intake and risk assessments, connects clients with resources, and ensures a safe, supportive environment within the program.

Essential Duties and Responsibilities

• •Responds to crisis calls and walk-in clients, providing de-escalation and crisis intervention.
• •Conducts intake and risk assessments for youth seeking program admission and determines eligibility.
• •Provides program and community resource information to callers and visitors.
• •Facilitates crisis groups and provides ongoing support to youth in the program.
• •Utilizes Non-Violent Crisis Intervention techniques when needed.
• •Completes all documentation accurately and within required timeframes.
• •Performs light housekeeping, cooking, and routine maintenance tasks as needed.
• •Participates in team meetings and contributes to problem-solving and program improvement.
• •Performs other duties as assigned.

Requirements

Shifts needed: 1st shift 7AM - 3PM, 2nd shift 3PM - 11PM and 3rd shift 11PM - 7AM, weekend shift

Essential Competencies

• •Communicates effectively and compassionately with youth, families, and staff
• •Remains calm and solution-focused in crisis situations
• •Demonstrates initiative and can manage multiple tasks
• •Adapts approach to meet individual client needs
• •Collaborates well with team members
• •Invests majority of time in direct client interaction

Qualifications

• •High School Diploma or GED required
• •Strong verbal and written communication skills
• •Ability to problem-solve, de-escalate, and resolve conflicts
• •Basic computer and data entry proficiency
• •Ability to build rapport and show empathy toward youth
• •Self-starter able to work with minimal supervision