CRISIS WORKER 2

Description

Position Data:

Grade: 9 Status: Non-Exempt

Reports to: Intensive Services Coordinator

Basic Function or Position Summary:

Leads and coordinates Crisis Intervention and follow-up services to Chautauqua County Residents experiencing mental health crisis from 4 pm – 8 am on weekdays and 24 hours on weekends and holidays.

Salary $23.69/hourly

Security Clearance: Level 1 V,A,C,R

Requirements

Position Responsibilities and Specific Duties:

Coordinate and provide crisis intervention services in the community for children and adults including intake, outreach visits, assessment, referral, follow-up, telephone lethality monitoring, and disposition of all persons referred.

Facilitate stabilization of acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety.

Complete follow-up and facilitate linkages to needed community services and supports for both the primary customer and his/her family.

Maintain on-call availability by work issued cell phone during scheduled shifts.

Provide mental health evaluations to assess the need for involuntary transport under Section 9.45 of the New York State Mental Hygiene Law; provide signature for 9.45 documents.

Data reporting and analysis as a function of service quality improvement.

Provide marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Family Growth & Development Manager.

Maintain confidentiality and comply with the code of ethics.

Maintain consistent professional customer service

Promote the Agency mission.

Job performance incorporates a strength-based, integrated service delivery model while promoting self-sufficiency.

Attend scheduled staff meetings, mandatory trainings, in-services, and other functions as required.

Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism.

Promote positive internal and external relationships.

Other duties as assigned by supervisor

Key Working Relationships:

A. Internal: Director of Health and Family Services, Intensive Services Coordinator, Crisis Team Members, other COI staff

B. External: Emergency service providers such as police departments, hospital emergency department, hotline services, other mental health providers, and human service professionals.

Supervisory Scope: This job has no supervisory responsibilities.

Organizational Responsibilities:

Adhere to all policies, procedures, and protocols.

Gathers appropriate documentation and tracks outcomes.

Maintain customer files inputted into CAPTAIN

Complete required progress reports on time.

Participates in organizational committee structures as appropriate.

Participates in organizational and divisional management systems.

Knowledge, Skills Required:

Master’s Degree in Mental Health Field with NYS Licensure/Certification (includes RN with psychiatric experience and background).

Experience in Mental Health Crisis Intervention preferred.

Knowledge and skills necessary to modify interventions and care according to the customer’s age preferred.

Possess a working knowledge of community services and agencies

Excellent oral; written communications skills

Ability to work as part of a team required.

Must be able to demonstrate initiative and resourcefulness; have analytical ability and be able to collect and research information and use sound judgment.

Bilingual (Spanish) preferred.

Special Requirements:

Must be able to provide consistent even tempered customer service at all times

Must be able to work evenings, nights, weekends and holidays.

Valid Driver’s License and reliable transportation

Ability to lift up to 50 pounds with or without reasonable accommodation.

Completes all OMH requirements.

Maintain all necessary certification and professional licensing as dictated by profession.

Works compassionately with a diverse population

Experience navigating community programs