CRM Consultant_Dynamics 365

• As a D365 Customer Engagement (CE) Developer, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You’ll solve problems using CRM solutions as you liaise between Avanade clients and project teams made up of Project Managers, Back-End and Front-End (UX) Architects, and other CE professionals. This role provides the opportunity to work for Microsoft’s #1 partner with an unrivalled focus on personal development and training in both technology and softer consulting skills.
• Together we do what matters.

Key Responsibilities:

Consult and advise our clients and internal stakeholders on uses of technology to solve business problems

Perform application development, complex code development, application testing, and component design

Write technical specifications and collaborate with the functional team to ensure requirements are understood

Prototype, configure, and test respective business processes

Enable the design of conceptual architecture and technical solutions

Use key performance indicators (KPIs) to measure and test the quality of projects

Improve your clients business by identifying potential challenges and supporting continuous improvement through their CRM system

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Proved experience on these technologies:

Dynamics CRM Customer Service

Unified Service Desk

Desirable:

Genesys CTI Integration

Experience analyzing, designing, developing, implementing and maintaining Microsoft Dynamics CRM and Power Platform application code

Typescript/Javascript

Plugins, custom actions

Power Automate/Workflows

Client management skills and the ability to work with customers to develop and manage an action plan

Collaborated with global teams on CE technology implementation and maintenance projects

Strong consulting skills and client-facing experience with an implementation partner and/or end user

Bachelor’s degree, or its foreign equivalent, in Computer Science, Computer Engineering, Management Information Systems, or equivalent relevant work experience

About you

Analytical, curious, agile

Team player and good communicator

Problem-solver, patient, quality-driven

Self-motivating

Innovative mindset

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