Cross Dock Operations Manager

Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it's our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country to our operations and corporate teams, we believe in the power of a workplace built on diversity and inclusion—where the varied voices and viewpoints of our community pave the way.

The Cross Dock Operations Manager runs day-to-day operations at our cross dock facility and fleet. This role oversees freight flow from receiving through outbound loading, manages our white glove delivery service, directs daily routing and dispatch, and owns quality standards across the operation. This role also partners cross-functionally with Jenni Kayne Marketing, Production, Buying and Planning, and Retail and Interior Design teams, and leads the labor and special projects behind store moves and openings. The ideal candidate is hands-on, organized, and comfortable making fast decisions when schedules change.

Role & Responsibilities:

Cross Dock Operations

Oversee receiving, sorting, staging, and outbound loading of freight

Build and manage daily dock schedules to match inbound and outbound trailer arrivals

Monitor throughput, dwell time, and departure times; resolve bottlenecks in real time

White Glove Services

Manage white glove deliveries from scheduling through final placement, including appointment setting, inside delivery, assembly, and debris removal where applicable

Coordinate with customers and carriers on delivery windows and special handling requirements

Train and direct white glove crews on care of freight, damage prevention, and customer service standards

Ensure proof of delivery, signatures, photos, and customer sign-off are captured for every stop

Routing and Dispatch

Plan and optimize daily routes based on delivery windows, stop density, vehicle capacity, and driver hours

Adjust routes for same-day changes, weather, and delays

Track vehicle and driver status and communicate accurate ETAs to customers

Analyze route performance (miles, stops per route, on-time rate) and recommend improvements

Quality Management

Own quality standards for receiving, sorting, loading, and delivery

Conduct regular audits of dock processes, scan accuracy, load plans, and delivery documentation

Investigate damage, shortages, and customer complaints; document root causes and corrective actions

Track and report weekly on quality metrics such as damage rate, scan compliance, on-time delivery, and claims

Labor and Special Projects

Plan and manage labor for store moves, openings, and special projects, including staffing levels, schedules, and skill needs

Lead special projects from planning through execution, including timelines, budgets, and vendor coordination

Build and manage temporary labor and crews as needed for moves and openings

Document lessons learned and build repeatable playbooks for future moves and openings

People and Administration

Schedule, supervise, and coach dock associates, drivers, and white glove crews

Enforce safety standards, including lifting and powered equipment practices

Maintain accurate records for manifests, claims, and delivery documentation

Cross-Functional Partnership

This role works as a connector across Jenni Kayne teams to keep moves and openings on track.

Marketing: align launch and opening timelines, promotional events, and in-store display needs

Production: coordinate delivery timing, install schedules, and product readiness for moves

Buying and Planning: plan inbound timing, allocation, and inventory flow for moves and openings

Retail and Interior Design: support store layouts, fixtures, and installation requirements

Qualifications

3+ years in logistics, cross dock, or distribution operations; supervisory experience preferred

Experience with white glove or last-mile delivery strongly preferred

Working knowledge of routing or dispatch software and strong spreadsheet skills

Understanding of quality control methods and damage prevention

Valid driver's license with a clean driving record; forklift certification a plus

Ability to lift up to 50 lbs and stand for extended periods

Experience managing labor or projects for store moves, openings, or large-scale installations preferred Next

Proven cross-functional collaboration skills; able to balance competing priorities across teams

Strong communication and problem-solving skills; comfortable with early starts and flexible or on-call coverage

Additional Notes

This job description is not all inclusive. In addition, Kayne LLC dba Jenni Kayne reserves the right to amend this job description at any time. Kayne LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. The annual base salary range for this position is $80,000 - $85,000. The base salary is determined by experience, education, skills, and location.