CS Support & Spare Parts Specialist

This role is responsible for managing the end-to-end spare parts sales and logistics process in Asia, along with supporting customer service operations. The position plays a key role in ensuring accurate and timely quotation, efficient coordination with internal stakeholders, and compliance with Dematic’s internal controls.

We offer:

Spare Parts Sales & Quotation Management

· Receive, review and respond to customer Request for Quotation (RFQs) for spare parts in Asia.

· Liaise with internal technical teams and suppliers to obtain costings.

· Prepare and issue customer quotations, ensuring appropriate approval.

· Maintain accurate records of quotations and customer interactions.

Order Initiation and Procurement Coordination

· Upon receipt of customers Purchase Orders (POs), raise internal Purchase Requisition (PRs) for management approval.

· Coordinate with the Project Office to ensure order numbers are generated.

· Work closely with the Singapore based team to ensure Purchase Orders (POs) are issued to suppliers.

Logistics & Delivery

· Oversee logistics operations for spare parts delivery to customers in Asia.

· Arrange and track shipments, ensuring on-time delivery and appropriate documentation.

· Coordinate with third-party logistics providers, customs and internal teams to resolve shipping issues.

Customer Service Support

· Serve as the primary point of contact for spare parts-related customer queries in Asia.

· Support issue resolution in coordination with internal departments and ensure customer satisfaction.

· Manage documentation and escalation processes in alignment with CS operations.

Compliance & Internal Controls

· Ensure all sales and procurement activities align with Dematic’s compliance and governance policies.

· Maintain separation of duties between quotation, procurement and invoicing functions.

· Supports audits, reporting and KPI tracking.

Tasks and Qualifications:

Skills & Capabilities

Essential

· Minimum 3-5 years’ experience in customer service, logistics or sales coordination.

· Strong understanding of spare parts sales, quotation handling and logistics.

· Fluent in Korean and proficient in English (Chinese is an advantage).

· Experience with ERP systems and Microsoft tools.

· Strong attention to detail and multi-tasking ability.

· Proactive communication skills with a problem-solving mindset.

Preferred

· Experience working in multinational or matrixed environment.

· Background in automation, supply chain or engineering sectors.

· Familiarity with compliance standards and internal controls.

Experience Desired

· Experience in handling spare parts sales or support within an automation or logistics environment.

· Ability to work cross-functionally in a regional or international setting.

Education & Certifications

· Bachelor’s degree in Business, Logistics, Supply Chain Management, Engineering or related field.

· Certifications in Procurement, Supply Chain or Customer Service are an advantage.