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Amazon

CSJP Team Mgr Retail, CS

Dalian, CHN

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hirly's read of this role

Seniority
Mid level
Country
CN
Work mode
On-site / unstated
First seen by hirly
27 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • Execute operation process and achieve operation target
  • Responsible for the KPI achievement
  • Set up the team goal align with the operational target and execute the operation plan of the teams managing
  • Lead, educate, and correct the Team Leaders the team CSAs on their performance, competence, and attitude of work
  • Play as a role model in the team
  • Deep dive and identify issues in the management work and resolve in a timely manner
  • Communicate ,listen, influence, care people, set up trust and respects in the team
  • Sense of urgency
  • React, and resolve any issue and problem independently
  • Flexible in working hours and working day
  • Resolve serious complaint if necessary and enhance customer experience

Basic qualifications

- Experience demonstrating leadership and people management in Customer Service or customer facing roles

Preferred qualifications

- Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Original posting on Amazon's site ↗

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