Custom Software Engineer

• Project Role : Custom Software Engineer
• Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
• Must have skills : ServiceNow IT Service Management (ITSM)
• Good to have skills : ServiceNow Human Resource Service Delivery (HRSD)
• Minimum 5 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• As a ServiceNow ITSM Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working with ServiceNow HR Service Management (HR) and collaborating with cross-functional teams to deliver impactful data-driven solutions.

• Roles & Responsibilities:
• - Design, develop, and improve the digital products and technology services we provide to our internal clients and employees.
• - Apply a broad range of software engineering practices, from analyzing user needs and developing new features and to support automated testing and deployment.
• - Ensure the quality, security, reliability, and compliance of our solutions by applying our digital principles and implementing both functional and non-functional requirements.
• - Build observability into our solutions to monitor production health, help to resolve incidents, and remediate the root cause of risks and issues.
• - Continuously up-skill, learn new technologies and practices, reuse strategic platforms and standards, evaluate options, and make decisions with long-term sustainability in mind.

• Professional & Technical Skills:
• - Must Have Skills: Design, develop, and maintain automated test scripts within the ServiceNow platform (ATF) to validate ITSM, Experience in Service-now IT Service management(ITSM) module.
• - Good To Have Skills: Experience in ServiceNow HRSD Domain
• - Design and execute automated regression test suites for platform updates, upgrades, and custom application deployments for ITSM module.
• - Strong understanding of IT Service Management processes and workflows.
• - Investigate , triage and Troubleshoot complex, automated, and manual test scenarios.
• - Work with developers and product owners in Agile/Scrum to review requirements and update test scenarios.
• - Maintain and execute manual testcases, analyse results, log defects to relevant stakeholders and teams in structured manner.
• - Good to have knowledge in Service now HRSD module and processes.

• Additional Information:
• - The candidate should have a minimum of 5 years of development experience in ServiceNow ITSM and ATF.
• - The ideal candidate will possess a strong educational background in computer science, information technology, or a related field.
• - This position is based at our Pune office.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.