Custom Software Engineer

Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

• Summary:
• We are seeking a motivated and technically proficient Custom Software Engineering Specialist to support, enhance, and operate enterprise AI-powered platforms and cloud-native applications. This role combines Python software development, AI agent deployment, cloud engineering, observability, and Level 3 application support responsibilities.

• Roles & Responsibilities:
• - Develop, deploy, and maintain AI agents and automation solutions using Python, LiteLLM, Vertex AI, and related technologies
• - Build and enhance orchestration layers that improve platform security, resiliency, and operational efficiency.
• - Create intelligent bots and automation capabilities to streamline incident triage and operational workflows.
• - Design, develop, and enhance backend services, APIs, dashboards, and platform integrations supporting enterprise AI solutions
• - Support cloud-native applications running primarily on Google Cloud Platform (GCP) and Kubernetes environments
• - Ensure platform scalability, availability, and performance through effective container management, deployment strategies, and pod autoscaling
• - Design and maintain monitoring dashboards, alerts, and observability solutions to proactively identify and resolve issues
• - Serve as a Level 3 support engineer for complex application and platform incidents, including root cause analysis and remediation
• - Improve operational excellence through continuous monitoring enhancements, automation, and reliability initiatives
• - Collaborate directly with clients, architects, developers, and stakeholders to understand requirements and deliver technical solutions
• - Communicate technical concepts effectively to both technical and non-technical audiences while driving successful project outcomes

• Professional & Technical Skills:
• - Strong proficiency in Python development, API integration, automation, and backend application development
• - Experience with AI/LLM platforms such as LiteLLM, Vertex AI, or similar AI orchestration frameworks
• - Understanding of AI agents, prompt engineering, model integration, and AI operations concepts
• - Hands-on experience with Google Cloud Platform (GCP), including cloud-native application deployment and support
• - Strong knowledge of Kubernetes administration, container orchestration, pod scaling, deployments, services, and troubleshooting
• - Experience with Docker and modern cloud infrastructure practices
• - Experience with observability and monitoring platforms such as Splunk, Splunk Observability Cloud, and Grafana
• - Familiarity with ServiceNow for incident management and JIRA for Agile delivery and work management
• - Understanding of production support, incident response, root cause analysis, and operational best practices

• Additional Information:
• - The candidate should have minimum 3 years of experience in Generative AI.
• - This position is based at our Manila office.
• - This is a night shift role
• Minimum 3 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.