Customer Banking Specialist - Newman (Full Time)

We are looking for a Customer Banking Specialist to join our Multi-Channel Branch in Newman!

What is a Multi-Channel Branch?

• •Tuesday and Thursday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
• •Monday, Wednesday and Friday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• •Assist customers with general banking transactions, answering questions and queries
• •Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• •Work with customers to use our in-branch technology and digital banking options
• •Complete Financial Health Checks to assess customers’ financial needs
• •Process applications for personal loans, credit cards and associated products
• •Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• •Be provided with continuous training and development to support your career aspirations

We’re interested in hearing from people who have:

• •A passion for delivering outstanding customer service with every interaction
• •The ability to have great conversations and confidence to ask challenging questions
• •Problem solving attitude and curiosity in finding the right solutions
• •An open approach to learning new things and goal oriented
• •An ability to work collaboratively as a team to deliver a seamless customer experience

If you have a passion for helping people, this opportunity is for you. Please apply today!

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 26/10/2026