ZEISS

Customer Care Administrator

Gurugram

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hirly's read of this role

Seniority: Mid level
Country: IN
Work mode: On-site / unstated
First seen by hirly: 3 Oct 2026

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the posting

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India .

Process and track customer orders accurately from booking to final delivery.
Provide proactive order-status updates and coordinate with customers, Sales, Logistics, Labs and MSP teams.
Handle customer queries, complaints and escalations within defined TATs.
Support digital ordering/CRM platforms and assist customers with order-related issues.
Coordinate deliveries, order diversions, accompaniments and stock-related activities.
Maintain accurate records, stock data, invoices and relevant customer documentation.
Prepare operational reports and analyze data to identify delays, gaps and improvement opportunities.
Support payment follow-ups and other customer-related operational requirements as needed.
Ensure adherence to defined SOPs, compliance requirements and customer service standards.

Key Skills

Strong verbal and written communication.
Good MS Excel and numerical/analytical skills.
Customer-focused and solution-oriented approach.
Strong coordination, multitasking and attention to detail.
Ability to work with CRM/ERP/order-management systems.
Process-driven mindset with strong ownership and follow-through.

Qualification & Experience

Graduate in any discipline.
Relevant experience in Customer Service, Order Management or Operations; experience in optical/vision care is preferred.
Good command of English and local language.

Your ZEISS Recruiting Team:

Itishree Pani

Original posting on ZEISS's site ↗

Listed on hirly, a job board. hirly is not the employer: ZEISS is hiring for this role.