Customer Care Advisor German-speaking (Patents team)

We’re hiring a German-speaking Customer Care Advisor to join our Patent Annuities team in Belgrade!

This is a fantastic opportunity to join a dynamic and supportive team of 15 dedicated professionals in our Customer Care department. We’re looking for someone who genuinely enjoys helping others and finds everyday communication meaningful. If you bring a friendly attitude, clear and confident communication, and strong problem-solving skills, you’ll feel right at home in this role. Fluency in both German and English is essential, along with a solution-oriented mindset and the ability to handle customer interactions with professionalism and care. If this sounds like a good fit, we’d be happy to connect and tell you more.

About You – Experience, Education, Skills, And Accomplishments

Proficient level of German language

Proficient level of English language

Proficiency in MS Office 365 (Excel, Word, PowerPoint, MS Teams, Outlook)

Bachelor’s degree and/or equivalent work experience

It would be great if you also have . . .

Previous long-standing business-to-business customer facing experience and strong customer orientation

Basic knowledge of patents and IP

Capability of developing and maintaining positive customer and business relationships, and managing demanding customers

What will you be doing in this role?

Provide professional, efficient, high-quality service to a portfolio of (key) renewals customers, German law firms and corporations on a day-to-day basis

Collaborate with all areas of the business where/when necessary to meet customer expectations by ensuring adherence to the agreed or required service levels

Guarantee customers receive a professional, efficient and courteous response to queries

Ensure that customer profiles are kept up to date to provide the relevant areas of the business with current information

Assist team members with additional workloads as deemed necessary by business/customer needs

Occasionally be responsible for managing projects as assigned for existing customers

About the Team

Our Customer Care team in Belgrade is made up of 15 dedicated professionals who bring a mix of experience, energy, and collaboration to everything they do. We support each other, share knowledge freely, and work closely to ensure our clients receive the best possible service. The environment is dynamic and fast-paced, but also friendly and open—perfect for someone who enjoys working with people and solving problems together. If you value clear communication and teamwork, you’ll fit right in.

Benefits

Holidays: 25 days paid leave per annum

Private Health Insurance

Paid Lunch

Yearly Bonus

Yearly Merit Plan

My Learning Platform

Mental Healthcare

Fit Pass

Life Insurance

Accident Insurance

Company bicycles for rent free of charge

Hours of work

This is a full-time position, CET working hours. This is a hybrid position working in the office for a minimum of 3 days every other week.

Please note that only shortlisted candidates will be contacted.

#LI-Hybrid

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.