Customer Care Advocate

• Work Model: You’ll work in a hybrid model, onsite at your designated Regal Rexnord location, with flexibility to work remotely.
• ____________________

Position Summary:

Provide basic customer service and promote sales growth through specific inside sales activities, account management and value-added services for the geographical location for which CSR is assigned. May have limited authority to offer discounts to resolve inquiries regarding damaged, late or incorrect shipments of company products. Uses computer software to check order information, determine availability of products and provide a quote. Refers unusual or complex problems to CCA II, SME or Supervisor for resolution.

Major Responsibilities:

Primary customer contact through verbal and/or written methods; Handle faxed, emailed, chat and verbal order entry with a high level of accuracy and efficiency;

Process phone and written inquiries for information on product design, application, technical information, price, availability, terms and condition of sale;

Develop thorough knowledge of customers, including their products, (customer drawings, when applicable) personnel, buying habits, their degree of importance, customer classification and any other important considerations

Product Information Support: Offers alternative/suggestive selling and product interchanges and provides basic catalog information to other CSR’s, and customers.

Process all requests for order maintenance on cancellations, delays, accelerations, quantity changes and return goods authorization after analysis of customer situation.

Keep current on product design changes, customer and representative reassignments; Strive for continued improvement of departmental procedures and processes;

Develop a close association with Sales Managers, field representatives and product group personnel to gain all pertinent information about customers;

Maintain strong and cordial relations with co-workers, interfacing with Engineering, Pricing, Marketing, Credit and Collections, e-Commerce, Product Support, Quality, Planners, and Shipping to assist with customer applications and inquiries;

Must be willing to work in a team environment and volunteer to help other team members with workloads, when necessary

Protect Regal Rexnord accountability by ensuring distributors, orders and shipments are trade-compliant based on ITC guidelines.

Maintains and updates all records of customer profile information on CRM or other central repository.

Other tasks as assigned by supervisor.

Required Education / Experience / Skills:

4 Year College Degree

Technical degree / background, optional

Customer Service Experience (optional)

PC skills: PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet/Intranet for business functions

Attention to detail;

Time management skills;

Strong analytical and problem-solving skills;

Above average spoken and written communication skills

Ability to manage several tasks/projects simultaneously

Travel: Not Required

Language: English

#LI-Hybrid

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Notification to Agencies : Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.