Customer Care Executive

Key Responsibilities

• •Handle customer queries through calls, chats, emails, and social media in a timely and professional manner.
• •Assist customers with account-related issues, bookings, payments, refunds, and service-related concerns.
• •Resolve customer complaints while maintaining high levels of customer satisfaction.
• •Coordinate with internal teams to ensure quick resolution of escalated issues.
• •Maintain accurate records of customer interactions and follow-ups in the CRM.
• •Educate customers about Astroyogi's products, services, and ongoing offers.
• •Meet defined service quality metrics, including response time, resolution time, and customer satisfaction.
• •Identify recurring customer issues and share feedback with relevant teams to improve the overall customer experience.

Requirements

• •1–2 years of experience in Customer Support, Customer Service, or a similar role.
• •Excellent verbal and written communication skills in English and Hindi.
• •Strong problem-solving and conflict-resolution abilities.
• •Customer-first attitude with empathy and patience.
• •Ability to multitask and work in a fast-paced environment.
• •Basic knowledge of CRM tools and MS Office.
• •Comfortable working in rotational shifts, weekends, and holidays, if required.

Preferred Qualifications

• •Bachelor's degree in any discipline.
• •Experience in e-commerce, internet, SaaS, or consumer tech companies is preferred.
• •Prior experience in handling chat and email support will be an advantage.