Prima

Customer Care Manager

Manchester

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hirly's read of this role

Seniority: Lead / management
Country: GB
Work mode: On-site / unstated
First seen by hirly: 5 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To support our growing UK customer base, we are expanding our Customer Care operations into Manchester. While our established London hub continues to operate at full strength, this new Manchester location represents a strategic investment in our capacity and service capabilities.

As Customer Care Manager , you will play a central role in launching, leading, and scaling our Manchester site. Reporting directly to the Head of Customer Care, you will oversee day to day operational execution across fulfillment and postsale validation, empower a team of direct report Team Leads, and partner closely with our product and tech teams to drive continuous improvement.

Excited to make an impact? Here are the details

Original posting on Prima's site ↗

Listed on hirly, a job board. hirly is not the employer: Prima is hiring for this role.

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