Customer Care Representative - United Finishes

Description

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings

solutions for homebuilders and property management clients. ADG delivers end to end design,

procurement and installation services for flooring, cabinets, countertops and a growing portfolio of

interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country.

Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG

while benefiting from the scale, resources and brand strength of one of the most trusted names in

home improvement. Together, they are expanding their capabilities in a highly fragmented market

while remaining committed to craftsmanship, service and local expertise. that make their teams

valued partners nationwide.

JOB SUMMARY

Looking for a Customer Service Representative who will partner with and ensure the long-term success of our business. Works to resolve issues accurately and efficiently. Will ensure excellent service standards and maintain high customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Interacting with customers, field Inspectors, and vendors.

Processing customer requests (assisting customers throughout the installation process)

Processing inspection reports, from RFMS, to facilitate repairs.

Resolving customer service issues (Scheduling Appointments)

Data entry (RFMS)

Daily email and phone communication with customers, field inspectors and product vendors.

General administrative tasks, team support, and solving service issues

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent customer service skills

Strong computer skills (Outlook and phone experience is a plus)

Strong written and verbal communication skills

Proven organizational skills in working with customers and team members

Exceptional attention to detail both in verbal and written forms

Ability to multi-task and manage multiple priorities

Self-motivated, results oriented, and accountable

High school graduate or some College

General computer knowledge

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit at computer monitor for long periods throughout the day.

Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General working conditions

Office environment

May have to meet tight deadlines

OUR BENEFITS

Health Insurance (Medical, Prescription, Dental, and Vision)

Life Insurance

Paid Holidays and Time Off

401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race,

color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or

medical condition, sexual orientation, gender identity or expression, marital status, military or veteran

status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring

equal opportunity to apply and compete for jobs. If you need any assistance at any point in the

application or hiring process due to a disability and you need an accommodation, please email

[email protected]. Please do not use this email address for any other questions. Only

inquiries regarding accommodations will be addressed