Customer Care Specialist - MedStar Unified Revenue Cycle Organization

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Care Specialist based in the United States.

The Customer Care Specialist serves as a primary point of contact for patients and guarantors, helping resolve questions and concerns related to medical billing, insurance, payments, and healthcare services. In this fully remote, full-time role, you will manage inquiries across multiple communication channels and guide each case from initial contact through final resolution. You will use billing systems, payment tools, and internal resources to investigate account issues, clarify charges, and support accurate claim processing. The position places a strong emphasis on patient advocacy, clear communication, and service recovery to create a positive customer experience. You will collaborate with internal departments and external partners while exercising sound judgment to resolve complex cases. This opportunity is well suited to a customer-focused professional with healthcare billing knowledge who thrives in a structured, performance-driven environment.