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DBS

Customer Centre Officer

Taipei

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hirly's read of this role

Seniority
Mid level
Country
TW
Work mode
On-site / unstated
First seen by hirly
3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • (1)Act as the major contact point of the Bank to provide service by handling inbound service.
  • call to answer customer inquiries, including banking and credit card products, systems and
  • other inquiries, and resolve customer issues as well as manage identified financial
  • transaction / modification service, etc.
  • (2)Perform inbound x-selling / referral for banking and credit card products / services to line
  • up with business needs.
  • (3)Follow-up customer request and make outbound calls to reply to customers when
  • necessary.
  • (4)Provide solution to customers concern and problems in a timely manner, ensuring
  • customer satisfaction.
  • (5)Listen to customers grievances or complaints. Provide solution to resolve the case or
  • related to appropriate parties to ensure the case is attended.
  • (6)Get customers opinions and suggestions, e.g. then feedback to supervisors.
  • (7)Strictly follow the approved operational procedure/workflow and comply with the required
  • guidelines and measures of Control and Compliance; to complete & meet all customers
  • request within risk, compliance and quality standards.
  • (8)To demonstrate strong work commitment and work ethic. To adhere to schedule of work
  • & be available for deployment at short notice when on standby.

Location:

Taipei Hub - 9F

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time

Original posting on DBS's site ↗

Listed on hirly, a job board. hirly is not the employer: DBS is hiring for this role.

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