Customer Engineer

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary & Key Areas of Responsibility

Installs, repairs and maintains hardware of ATM’s and related devices.

Produces and maintains equipment performance/activity reports and installs modifications.

Provides multi-vendor maintenance.

Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues.

Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site.

Responsible for ownership of customer issues until resolution according to SLA agreements.

Daily process the movement of stock and nature of the callout details on the mobile app.

Communicate status updates with your electronic call notes throughout the day.

Deal with customers and third-party service providers telephonically and in-person.

Travel within South Africa to perform ATM’s and related devices servicing, installations and repairs.

Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.

Technical Application

Applies working knowledge of assigned product line(s)

Applies policies, procedures and basic diagnostic techniques

Develops sales and lead generation skills

Trouble shoots more advanced modules

Conflict resolution and Escalation procedures

Complete NCR specific Certification based on business/district needs and assigned areas

Complete business/district specific training (i.e. T&T training) as prescribed by manager

Basic Qualifications

Grade 12 or NQF 4 Equivalent

National Diploma in Electrical Engineering

Comptia A+ Certification is advantageous

Minimum Experience

Prior technical experience in the ATM/ related field is essential 3-5 years.

Computer Literate

Proficient in English

Valid South African Driving License (Code B/8)

Personal Characteristics

Communication Skills

Self- Driven and Disciplined

Customer Focussed and Team Player

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Offers of employment are conditional upon passage of screening criteria applicable to the job.

• EEO Statement
• NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.