Customer Experience Advocate

Own the experience. Make every interaction count.

Do you take pride in solving problems, keeping promises, and making life easier for customers? We’re looking for a Customer Experience Advocate who will take ownership of the customer journey from placing an order through delivery, invoicing, and payment.

You’ll be a trusted point of contact, working across teams to keep customers informed, resolve issues, and ensure a smooth order-to-cash experience. If you’re customer-centric, proactive, and willing to follow an issue through to resolution, we’d love to hear from you.

What you’ll do

Own customer enquiries, orders, and concerns, providing clear, timely updates and following through on commitments.

Coordinate with sales, operations, logistics, and finance to support accurate orders, reliable deliveries, and correct invoicing.

Help customers resolve order changes, delivery delays, returns, billing queries, and payment discrepancies with care and urgency.

Anticipate potential issues and communicate solutions before customers need to follow up.

Maintain accurate customer records and document interactions in relevant systems.

Represent the customer’s perspective internally, highlighting recurring challenges and recommending improvements.

Contribute to service and performance goals while building lasting customer relationships.

What you’ll bring

At least 3 years of experience in a customer service role .

Strong verbal and written communication skills, with the ability to listen carefully, explain clearly, and adapt to different customers.

A customer-first mindset and a strong sense of accountability; you take ownership and close the loop.

Sound problem-solving skills and confidence managing competing priorities.

Attention to detail when handling orders, customer information, and billing enquiries.

A collaborative approach and the ability to stay calm and constructive in challenging situations.

Confidence using business software and learning new systems.

An advantage: Exposure to ERP and CRM systems, or experience supporting order processing, logistics, invoicing, or the wider order-to-cash cycle.

What we offer

A competitive salary package .

Monthly performance incentives that recognise your contribution.

The opportunity to make a meaningful difference to the customer experience and help improve how we work.

Ready to take ownership?

Apply with your CV and a short note describing a time you took ownership of a customer issue and followed it through to a successful outcome.

We welcome applications from people of all backgrounds. Please let us know if you need any adjustments during the recruitment process.