Customer experience -Clinic Agents

Customer Care Executive – Supertails Clinic

Location : Indiranagar, Bangalore (On-site)

Experience: 1- 4 years in customer support, tele-calling, or front-desk roles (Healthcare,

Veterinary, or Hospitality preferred)

Employment Type: Full-time

About Supertails Clinic

Supertails Clinic is dedicated to providing top-tier veterinary care for pets, offering

consultations, diagnostics, and treatment services. Our customer care team ensures a

smooth and seamless experience for pet parents from appointment booking to

post-consultation support.

Role Overview

As a Customer Care Executive, you will be the first point of contact for pet parents

reaching out to our clinic. Your role will involve handling inquiries, booking appointments,

following up on leads, and ensuring exceptional customer service.

Key Responsibilities

● Appointment Handling: Answer incoming inquiries via calls, WhatsApp, and social

media, assisting customers with appointment bookings.

● Lead Follow-Ups: Call potential customers who have shown interest in clinic

services and encourage them to book consultations.

● Scheduling & Coordination: Manage clinic calendars, confirm appointments with

vets, and update customers on any changes.

● Reminder & Follow-Ups: Send reminders for upcoming appointments and follow up

post-visit to ensure customer satisfaction.

● Basic Inquiry Resolution: Provide information about clinic services, pricing, and

procedures while directing complex queries to vets.

● Customer Engagement: Build strong relationships with pet parents, addressing

concerns and ensuring they have a positive experience.

● Data Management: Maintain accurate records of appointments, customer

interactions, and follow-ups in the system.

What We’re Looking For

● Experience: 1-2 years in customer service, tele-calling, or front-desk roles,

preferably in healthcare or pet services.

● Communication: Strong verbal and written communication skills in English and

Hindi (Kannada is a plus).

● Organizational Skills: Ability to multitask, manage bookings efficiently, and handle

multiple customer inquiries.

● Proactive & Friendly: Someone who enjoys talking to people, has a customer-first

attitude, and can build relationships.

● Tech-Savvy: Comfortable using CRM tools, booking software, and WhatsApp for

Business.

● Pet Lover: A genuine love for animals and an interest in pet care will be a huge plus!

Why Join Us?

● Be Part of a Growing Brand: Join a leading pet-care company expanding its

veterinary services.

● Hands-on Pet Care Experience: Engage with pet parents and contribute to

improving pet health.

● Career Growth: Opportunities to learn and grow within Supertails.

● Pet-Friendly Environment: Work in a space where pets are welcome!