Customer Experience Consultant

Job Title

Customer Experience Consultant

Job Description Summary

• •Genuine career progression – we hire from within!
• •Hybrid, flexible working options in a permanent, full time role
• •Entry level roles – we provide full training & ongoing development

We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Melbourne. You’ll play a key role in providing exceptional customer support, and enhancing the overall client experience.

Job Description

Important: To be eligible for this role, applicants must be Australian citizens.

What you’ll be doing;

• •Be the first point of contact for incoming calls and emails from our clients (average of 60-70 interactions (blend of calls & emails) daily calls per day, approx 30-40 emails per day)
• •Accurately log client requests into our systems
• •Resolve queries efficiently and professionally
• •Meet client KPI’s and contribute to team targets
• •Deliver outstanding customer satisfaction
• •Support and improve internal processes and procedures

What we’re looking for;

• •A natural "people person" who enjoys helping others
• •A confident communicator with a passion for customer service
• •Excellent phone manner and a knack for sending concise emails
• •Strong multi-tasker, juggling different tasks without compromising quality
• •High attention to detail and accuracy, a natural problem solver!
• •Positive attitude, integrity, and honesty
• •Organised, self-disciplined, and a team player
• •Experience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential – we’ll provide full training so you can develop your career!
• •Proficient in computer literacy and keyboard skills

What’s in it for you?

• •Full time, permanent role with flexible shifts ranging from 7am – 11am start times, and 3pm – 7pm finish times
• •Comprehensive training to set you up for success
• •A great opportunity to shift careers or explore a new path
• •A supportive, collaborative team invested in your growth
• •A diverse organization that values different perspectives
• •Clear opportunities for growth and career advancement

Only shortlisted candidates will be contacted.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”