Customer Experience Lead

Customer Experience Lead

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you'll do:

Responsibilities:

• •Provides overall support for sales processing activities for an assigned or multiple business areas or groups in Networking Services.
• •Develop strong functional expertise across order booking, order execution, billing and invoicing, credit memo/rebill, invoice disputes, service renewals, and contract management, including moderately to highly complex transactions.
• •Ensure accurate and timely system updates, data entry, documentation, and order-system configuration in line with defined process standards and business requirements.
• •Review sales-processing documentation and system transactions to ensure accuracy, completeness, compliance, and quality.
• •Collect, consolidate, analyze, and report operational data to identify volume trends, performance gaps, risks, and improvement opportunities.
• •Develop fit-for-purpose data collection methods, reports, and reporting formats in response to business requirements and established standards.
• •Partner with internal and external stakeholders to understand expectations, resolve operational issues, and support effective service delivery.
• •Identify and implement process and tool improvements that enhance efficiency, quality, customer experience, and operational performance.
• •Promote a culture of continuous improvement and quality, recommending changes based on operational insights and stakeholder feedback.
• •Provide guidance and knowledge support to less-experienced team members, helping strengthen overall team capability.

What you need to bring:

Education and Experience Required:

• •Bachelor's degree in Business Management or equivalent
• •Typically 5+ years’ experience

Knowledge and Skills:

• •Advanced knowledge of sales processing operations, business processes, systems, and tools.
• •Strong analytical, statistical, and problem-solving skills, with the ability to interpret operational data and identify trends and issues.
• •Advanced proficiency in Microsoft Excel, PowerPoint, Word, and other productivity tools for analysis, reporting, and business communication.
• •Expertise in electronic sales documentation, order management, bidding and quoting systems, including report design, recurring and ad hoc reporting, and data analysis.
• •Comprehensive understanding of end-to-end order management processes, system configurations, controls, and documentation requirements.
• •Ability to identify process gaps, improvement opportunities, and efficiency enhancements and recommend practical solutions.
• •Strong stakeholder management skills, with the ability to communicate operational issues, influence stakeholders, and negotiate effective resolutions with local and global management.
• •Excellent written and verbal communication skills, with the ability to communicate clearly across teams and management levels.
• •Strong proficiency in English and the applicable local language.

Shift:

EMEA/ AMS

Job:

Sales Operations

Job Level:

Intermediate

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here .

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Sales Operations Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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