Customer Experience Lead

Description

Join our team as a Part-Time Customer Experience Lead! This role is perfect for someone who enjoys helping people, solving problems and making sure our customers have a great experience. Night and weekend availability needed.

Key Responsibilities

• •Handle customer complaints and escalations in a professional and effective manner
• •Coordinate and help manage day-to-day customer service operations, ensuring timely and efficient service delivery
• •Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service
• •Process order, returns, and exchanges according to company policies
• •Assist with training and development of cashiers and courtesy clerks
• •Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management
• •Ensure compliance with all relevant policies, procedures, and legal requirements

Requirements

Education & Experience

• •High School Diploma or Equivalent
• •Proven experience in a customer service or coordination role, preferably within a fast paced environment

Skills & Competencies

• •Must be able to speak, read and write the English language
• •Strong problem solving abilities with a customer focused approach
• •Strong organizational and multi tasking skills
• •Ability to work effectively independently and as part of a team
• •Comfortable using Google Suite

Working Conditions and Physical Demands

• •Constant standing, use of hands, reaching, and communicating
• •Frequent walking
• •Occasionally need to stoop, kneel or crouch
• •Occasional heavy liftings up to 25 pounds
• •Fast paced, multi faceted environment

Benefits Summary:

Part Time

• •Earned Safe & Sick Time
• •Shift differentials for working Sundays & Holidays
• •10% discount at any Mackenthun’s locations
• •Referral bonuses
• •Dietitian services