Customer Experience Lead - Full Time

Description

Start your day with a team that values people, service, and community! We’re looking for friendly, dependable individuals to join our team in a full-time role with morning and weekend availability. Shifts are a combination of 8a-4p or 5:30a-1:30p. In this position, you’ll help create a welcoming customer experience by ensuring excellent service delivery and smooth customer interactions. The ideal candidate has strong communication skills, a customer-first mindset, and a passion for problem solving.

Key Responsibilities

• •Handle customer complaints and escalations in a professional and effective manner
• •Coordinate and manage day-to-day customer service operations, ensuring timely and efficient service delivery
• •Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service
• •Process order, returns, and exchanges according to company policies
• •Maintain and update customer information in the company’s database
• •Assist with training and development of cashiers, customer service managers, and courtesy clerks
• •Participate in regular meetings to share feedback, suggest improvements, and collaborate on initiatives to enhance the customer experience.
• •Coordinate effective and efficient customer service management meetings monthly
• •Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management
• •Ensure compliance with all relevant policies, procedures, and legal requirements

Requirements

Education & Experience

• •High School Diploma or Equivalent
• •Proven experience in a customer service or coordination role, preferably within a fast paced environment

Skills & Competencies

• •Must be able to speak, read and write the English language
• •Strong problem solving abilities with a customer focused approach
• •Strong organizational and multi tasking skills
• •Ability to work effectively independently and as part of a team

Desirable Qualifications

Comfortable using Google Suite

Working Conditions and Physical Demands

• •Constant standing, use of hands, reaching, and communicating
• •Frequent walking
• •Occasionally need to stoop, kneel or crouch
• •Occasional heavy liftings up to 25 pounds
• •Fast paced, multi faceted environment
• •Overtime may be required during peak times

Availability

• •Must be available to work early morning shifts. Start time will range from 5:30am -8am depending on the day.
• •Must be available to work every other weekend and some holidays.

Benefits Summary for Full Time

• •Medical, Dental, Vision
• •401k
• •Employer Paid Life Insurance
• •Long Term & Short Term Disability
• •Hospital, Critical Illness, Accident
• •Paid Vacation and Paid Holidays
• •Sick & Safe Time
• •Shift differentials for working Sundays & Holidays
• •10% discount at any Mackenthun’s locations
• •Referral bonuses
• •Dietitian services