Customer Experience Leader

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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• Full Time | Monday–Friday + Occasional Saturdays (Overtime Paid)
• Monthly Pay | Career Growth | Supportive Team

Grow your leadership skills with Australia’s leading glass specialist!

Ready to take the next step in your automotive career?

O’Brien® is seeking a motivated and customer‑focused Customer Experience Leader to support the Service Centre Manager and help drive exceptional face to face customer service within our Berrimah Automotive Glass Service Centre.

If you’re passionate about people, thrive in a fast‑paced environment, and are looking to grow your career with an industry leader, this is the opportunity for you!

Why Join O’Brien®?

O’Brien® Glass is a trusted household name, known for delivering high‑quality service and genuine care. We invest in our people through ongoing development, recognition programs and a supportive team culture — giving you the platform to grow your career.

About the Role

As the Customer Experience Leader, you’ll play a key role in the day‑to‑day operations of the Service Centre.

You’ll lead customer service delivery, Sales of Vehicle Accessories, support the team, and ensure every customer receives a first‑class experience.

This role is ideal for someone who is career‑driven , confident, comfortable with Selling products and eager to step up into leadership. Automotive industry experience is highly regarded but not essential.

Key Responsibilities

Offering and Selling customers Vehicle Accessories (Sales)

Lead customer service and support the daily running of the Service Centre

Deliver exceptional service to new and existing customers

Communicate clearly with customers regarding lead times and job progress

Conduct repair inspections and convert repair opportunities into sales

Raise Job Authorities and invoices using our Service Centre systems

Support the Service Centre Manager with operational tasks as required

What You’ll Bring

A genuine passion for delivering outstanding customer experiences

Experience leading or managing teams in a busy environment

Strong communication skills with a confident, engaging approach

Resilience and adaptability in a fast‑changing environment

Excellent time management and organisational skills

Strong stakeholder engagement and influencing skills

Solid IT skills, particularly with MS Office

Automotive industry experience (highly desirable but not essential)

Demonstrated leadership and coaching capability

The Perks

Ongoing learning and development opportunities

Incentive programs and recognition

Supportive team and leadership

Uniform provided

Career progression within a respected national brand

Work Requirements

Ability to work Saturdays when required (overtime paid)

Full Australian work rights required

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien® , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron ® , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use .

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.