Originoperations
Customer Experience Manager
Saxilby, Lincolnshire
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hirly's read of this role
- Seniority
- Lead / management
- Country
- GB
- Work mode
- On-site / unstated
- First seen by hirly
- 5 Nov 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
- About Us
- Agrigem is a leading supplier of Pesticides, Agrochemicals, Fertilisers, Grass Seed, Spraying Equipment & Landscape Supplies specialising in the Horticultural, Equine, Forestry, Home &Garden, Sports & Amenity Industries.
Our commitment to excellent customer service and quality products is a priority in everything we do.
We are looking for an enthusiastic individual to join our Customer Experience Team at our Saxilby office.
- About The Role
- As a Customer Experience Administrator, you will play a key role in our customers’ journey by providing excellent and proactive service.
- You will be responsible for managing customer enquiries via multiple different channels as well as interacting with all areas of the business and external customers and suppliers. This is a fast-paced and dynamic environment that requires strong communication skills and a confident, professional attitude.
Key Responsibilities
Dealing with customer enquiries via telephone, email and online selling platforms in a timely manner
Liaising with couriers and suppliers to ensure a smooth delivery experience and resolution of problems
Raising claims, product returns and replacements efficiently
Maintaining accurate records of interactions and transactions
Tracking customers’ orders and offering solutions to problems
Supporting the Customer Experience Team and wider business where needed
Essential Skills
Strong communication and interpersonal skills
Ability to prioritise and manage multiple tasks
Good IT skills, including confidence in using Microsoft Office and payment systems
Basic Mathematics and English
Confident working in a fast-paced environment
Desirable Skills
Previous customer service experience
Knowledge or experience of the industry
What We Offer
Competitive Salary including a company pension
Opportunities for growth and development
23 days annual leave per year (Plus Bank Holidays)
Employee benefits and discounts scheme
Free on-site parking
Casual dress
Listed on hirly, a job board. hirly is not the employer: Originoperations is hiring for this role.
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