Customer Experience Specialist – German

Seniority Level: Entry level

#Talent

Junior Customer Experience Specialist - German

Start your international career with AB InBev

Just graduated or looking for your first career opportunity? Ready to learn, take ownership and grow in an international environment?

You don't need years of experience. What matters most is your curiosity, energy and willingness to learn . This is an opportunity to build a strong foundation for your career while gaining hands-on experience in an international business.

Purpose

Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive.

We empower you to dream big, lead change, and create a long-lasting legacy.

We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.

That’s Who We Are: Come and OWN IT.

What you’ll do

As a Customer Experience Specialist , you will be one of the key points of contact for our customers in Germany, Austria and Switzerland.

Your day-to-day work will include:

• •Connect with customers
• Support customers via phone, email and other communication channels, answering their questions and finding the best solutions.

• •Solve problems
• Take ownership of customer requests and issues, including urgent cases, and make sure they are followed up until they are resolved.

• •Work across teams
• Collaborate with colleagues in Sales, Logistics, Credit Management, Marketing and Operations to solve customer challenges.

• •Use data to improve
• Look at customer data, identify trends and help us understand how we can improve the customer experience.

• •Make things better
• Bring your ideas to the table and contribute to projects and process improvements that make the customer journey smoother.

Who you are

We're looking for someone who is curious, proactive and eager to learn. You enjoy working with people, are comfortable in an international environment and like taking ownership of your work.

You're organized, communicate confidently and aren't afraid to ask questions, share ideas or take initiative. Most importantly, you're excited to learn, grow and build your career with us.

For this role, fluency in German and English, both written and spoken, is essential, as you'll be working with customers and colleagues across Germany, Austria and Switzerland. You should also feel comfortable working with Microsoft Office.

Next to our competitive base salary, we put our people first by providing on-top benefits

Benefits for you and your family to help your physical and mental health

Competitive parental leave and pension contributions (2,5%)

25 days of holidays per year

Employee benefits to help your physical and mental health and overall well-being (Accident, Health and Luggage insurance

A beer allowance to enjoy our brands

Meal vouchers

Local Bonus

26 weeks paid leave for primary caregivers

This is more than just a job. It's a chance to kick-start your career in a global company, work with iconic brands and become part of an international team.

You may start in Customer Experience, but where you go next is up to you. As you gain experience and demonstrate your strengths, there are opportunities to develop your expertise, take on broader responsibilities or move into other roles within the business.

Build your career with us

We recruit for mindset, ambition, and cultural fit.

Unique culture

We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.

Brands everyone loves

We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.

Growth opportunities

Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.

If you're curious, ambitious and ready to take your first step in an international career , we'd love to hear from you.

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