Customer Fulfillment Analyst (Aviation)

Customer Fulfillment Analyst (Aviation) - - - - - - - - - - - -

Inspire Motion for Life with Michelin!

A pioneer of engineered materials, Michelin is building the world’s leading manufacturer of life-changing composites and experiences.

Join our Michelin Thailand as a Customer Fulfillment Analyst , Bangkok based today to move your career forward, unlock exciting opportunities, and be part of a world-class organization committed to a better, more sustainable world.

WHY MICHELIN APAC?

• •Career Progression: Start your career adventure and build the skills and experience to develop in new directions.
• •Wellbeing and Inclusion: At Michelin Thailand experience a supportive, inclusive culture that creates space for collaboration and new ideas.
• •Become A Player In A Dynamic Global Brand: At Michelin, we deliver products and experiences that transform everyday moments into extraordinary ones. Join us on our journey to innovate, and contribute to exciting projects that impact our world.

MISSION :

• In this role, you will
• Manage the end-to-end operational relationship with the customers/partners to meet service commitment and improve customer satisfaction.

It includes forecast requirement, order and logistic execution and customer request management

• Short-term forecasting:
• •Captures customers short-term forecast requirements
• •Proposes short-term sales forecasts, based on the analysis of customer elements (OE)
• •Alerts the relevant partners of major variations in requirements/forecasts.
• Manage Order & delivery:
• •Captures, records and commits customer orders according to customer needs, agreement and defined service level
• •Proposes product alternatives in case of phase-out or shortage
• •Coordinates and optimizes the deliveries in accordance with customer/partner requirements

• Manages the advanced-stocks:
• •Has the quantities required delivered in shipping facility to secure on-time supply to the customer
• •Detects stock variance and implement corrective actions

• Organize transport:
• •Handle journey tracking
• •Prepare the relevant documents, including necessary documents for the invoicing and customs operations to proceed correctly

• Monitor Execution:
• •Manually plans the non-automated orders/loads issued, in accordance with customer commitments
• •Handles customer orders portfolio and monitors execution
• •Liaise with the relevant partners to ensure on-time deliveries and service commitment
• •Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
• •Applies corrective actions in the relevant applications
• •Informs and follows up with customers

• Manage Request:
• •Captures all customer’s requests & claims (physical, value, quality)
• •Analyses and provides issue resolution or appropriate answer, including
• •Handling non –invoicing alerts or invoicing rejections
• •Reconciling customer disputes associated with claims and past due reconcilement
• •Contacts, follows up and closes the loop with customer
• •Performs root cause analysis and implements corrective actions to eliminate reoccurrences.
• •Shares recurring problems with the relevant internal partner(s) in order to find solutions

• Apply and improve work methods:
• •Contributes to continuous improvement to enhance work methods and customer satisfaction

WHO WE ARE LOOKING FOR:

• •Bachelor’s degree in Business Administration, Supply Chain Management, Logistics or related field
• •3–5 years in customer service and order management
• •Proven track record handling customer forecasts, order commitment, and end‑to‑end delivery follow-up
• •Practical experience resolving customer requests, claims, and invoicing disputes
• •Customer‑centric orientation with strong communication skills to engage internal and external stakeholders
• •Problem‑solving and analytical mindset; ability to perform root‑cause analysis and follow up corrective actions
• •Ability to prioritize in a fast‑moving environment and manage multiple customers/orders concurrently
• •Collaborative team player who can coordinate across multiple functions
• •Business Proficiency in English and Thai language

*Only shortlisted candidates will be contacted

• Bangkok Office : The 9th Tower (MRT Rama 9)
• Hybrid Working Policy