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Mosaic Wellness

Customer Happiness Executive

Mumbai

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Summary:

Role of a CHE Chat/Voice is to answer queries received via chat platform from our B2C/B2B customers and assist them with queries pertaining to our MM/BB/LJ products.

Core Responsibilities:

  • Receive inbound chat/call/email queries for MM/BB/LJ pre & post booking from the customers.
  • Respond to and resolve for customer service issues with the highest quality and as per the metrics put in place.
  • Document all chats/calls with regards to customer queries/complaints accurately using CRM and our Proprietary tool.
  • Follow up (Chat, Call and Email) with customers in case of pending / escalated issues.
  • Communicate clearly and effectively with customers.
  • Deliver Outstanding Customer Experience to each and every Customer who has called in.
  • Provide process improvement feedback to team leaders and managers, so that we can do the best for the customer.
  • Productivity - Number of chats handled, resolution time, first response time.
  • Quality - CSAT, Quality score.

Qualifications :

  • Graduate / Diploma (10 + 2 + 3 / 10 + 3) / Undergraduate (10 + 2)
  • Written and Spoken English & Hindi based on the following guidelines: - Typing Speed 30 WPM with 85% Accuracy
  • Testing Methodology – MSR on Grammar, Spelling Punctuation & Passage Reconstruction testing
  • Additional language – Tamil, Telugu, Malayalam, Kannada, Bengali & Punjabi will be an add on advantage.

Experience:

  • A minimum of 3-6 months experience in an Inbound Customer Service environment.
  • Preference to have spent at least 3-6 months answering voice/chats/emails for Customer service process.
  • Ability to multi-task between multiple platforms as and when required.
Original posting on Mosaic Wellness's site ↗

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