Customer Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Lead based in the United States.

As a Customer Lead, you will take ownership of strategic relationships with large enterprise retail customers, driving engagement, performance, and long-term value. You will act as a trusted advisor, connecting operational needs with broader business objectives. Working across multiple stakeholders, you will lead projects, facilitate strategic discussions, and ensure successful delivery of customer initiatives. You will also monitor account health, anticipate challenges, and identify opportunities to improve customer outcomes. This fully remote role offers significant autonomy, direct customer exposure, and the opportunity to make a measurable impact within a growing SaaS environment.