Customer Manager

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

The EPDM Global/Regional Account Manager is responsible for managing and growing strategic NORDEL customer relationships while developing new growth opportunities across the broader P&SP portfolio.

The role will combine global account management with business development responsibilities, including driving growth of HPC products such as FUSABOND™ and BYNEL™, expanding selected POP (HMA) applications, and exploring new markets and applications for 3DL and other differentiated solutions.

The position is expected to move beyond maintaining the existing business by actively identifying new opportunities, building a healthy opportunity pipeline, validating attractive growth spaces, and converting opportunities into sustainable commercial business.

Responsibilities / Duties

• •Serve as the global commercial focal point for assigned strategic NORDEL customers.
• •Develop and execute account strategies that support profitable, sustainable growth.
• •Build strong relationships across customer organizations and coordinate Dow resources across regions and functions.
• •Understand customers’ strategic priorities, technology direction, competitive environment, and future material requirements.
• •Protect and grow the existing NORDEL business while identifying new applications and share-growth opportunities.
• •Coordinate commercial, technical, supply, and pricing discussions for key global accounts.
• •Drive growth of the HPC portfolio, with primary focus on FUSABOND and BYNEL.
• •Identify new customers, applications, and market segments where Dow’s differentiated product capabilities can create customer value.
• •Actively manage opportunities through the full sales process, from identification and qualification through commercialization.

Required Qualifications

• •Bachelor’s degree or higher, with business-level fluency in English and strong written and verbal communication skills.
• •Minimum 10 years of experience in technical, sales, marketing, business development, or other commercial-related roles.
• •Knowledge of the automotive industry and/or experience with elastomer products is highly preferred.
• •Strong commercial mindset with demonstrated ability to identify customer needs, develop new business opportunities, and drive opportunities toward commercialization.
• •Ability to work effectively across global and regional teams, coordinating with Sales, Marketing, TS&D, and other key stakeholders.
• •Strong growth mindset and ambition to pursue the 2X business growth target by 2030, with a willingness to challenge the status quo, explore new markets, and build new opportunities beyond the existing business.

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• •Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• •Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• •Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• •Employee stock purchase programs (availability varies depending on location).

• •Student Debt Retirement Savings Match Program (U.S. only).
• •Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.

• •Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• •Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• •Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• •Competitive yearly vacation allowance.
• •Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• •Paid time off to care for family members who are sick or injured.
• •Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• •Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• •On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• •Employee discounts for online shopping, cinema tickets, gym memberships and more.
• •Additionally, some of our locations might offer:
• •Transportation allowance (availability varies depending on location)
• •Meal subsidiaries/vouchers (availability varies depending on location)
• •Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

• About Dow
• Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com .

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com .