Customer Onboarding Manager (French-speaking)

About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!

At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

About the Role

We are seeking a Fluent French-speaking Customer Onboarding Manager to join our Customer Experience team!

You’ll manage the end-to-end implementation program for new customer accounts onboarding onto ROLLER, while partnering with them to become a trusted advisor. We’re looking for someone who can continue the momentum created by Sales and drive value throughout the implementation phase of the customer journey.

The Training & Implementation Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers. You’ll take a proactive approach to managing key stakeholders and ensure the successful delivery of goals and objectives.

What You'll Do

Own the successful onboarding of new customers across EMEA, with a focus on France

Utilise strong project management skills to ensure implementation projects are completed on time and to a high standard

Become an expert in our product and apply a hands-on approach to platform configuration and implementation

Gather requirements and configure customer accounts to meet their needs

Consult with customers on how best to use our platform for their business

Develop strong customer relationships that promote retention and loyalty

Work cross-functionally to ensure our customers have an incredible experience

Partner with our payments team to implement payment solutions both online and in-venue for new and existing customers

About You

You have at least 3 years of experience in onboarding or project management, ideally within a SaaS or technology-driven environment.

Must be a C1 fluent French speaker.

Experience in the leisure and attractions industry is a plus.

You’re tech-savvy and quick to learn new systems.

Your time and resource management skills , combined with a sharp attention to detail, set you up for success.

You’re genuine, grounded, and value authentic interactions.

You’re self-motivated and thrive in an autonomous work environment.

You know how to take ownership, manage multiple projects simultaneously, and effectively prioritise day-to-day tasks.

You’re comfortable in fast-paced, evolving environments and adapt quickly to change.

You bring a process-driven mindset with a focus on efficiency, scalability, and continuous improvement.

Perks!

Attractive compensation package and benefits.

You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.

Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.

Individual learning and development budget plus genuine career growth opportunities as we continue to expand!