Customer Onboarding Specialist

• We're making energy fair, clean, and simple for all using technology.
• Octopus Energy started with a bold idea: to build Britain’s first truly digital energy supplier. By combining world-class tech with brilliant humans who care deeply about customers and driving the renewable energy transition, we made it happen and in 2025, we became Britain’s largest energy supplier.

Octopus Energy Group is a global energy transition collective. 10 businesses working across 4 continents to tackle energy transformation at nearly every front.

And we constantly push to make energy better. Tirelessly campaigning for fair protections for customers. And building innovative technologies that forge a path to a green energy system.

We’re made up of 10,000+ authentic, committed people working around the world on stuff you'd never expect. We're united by a shared goal: to drive the global green energy revolution. Read our Spotlight series to meet some of the team.

About the role

Want a soul destroying call centre job?

Yeah, neither do we.

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. Your team? The best bunch of people you’ve ever worked with - curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense - just a group of brilliant minds tackling challenges together.

It’s not always easy, but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it...BOOM! Something new to learn! But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.