Customer Operations Associate - Europe

Description

Purpose of the Job: Manage post award life cycle to ensure customer satisfaction and on-time delivery while catering to the customer.

Reports to: Senior Customer Operations Manager, Spares

Duties and Responsibilities within Region:

• •Meeting and or exceeding company and individual goals and KPI’s
• •Manage the post award life cycle of the purchase order/contract. Including but not limited to: Order Entry (knowledge of purchase order contracts and adhering to customer requirements), Order Acknowledgement, Manage SO Due on & Ship on dates, as well as Driving resolution for any customer holds, issues and escalations.
• •Participate in ongoing cross-functional, product, industry, and customer training.
• •Independently driving and owning post order management.
• •Develop an understanding of the customers in the regions(s) and their product demands.
• •Participate in ongoing process improvement, product, industry, customer knowledge training.
• •Use critical thinking and advanced problem-solving capabilities to coordinate resolution of customer issues regarding product, pricing, lead-times, or quality.
• •Works independently and cross functionally with internal/external departments, including Sales, Supply Chain, Accounting, Trade Compliance, Quality and Warehouse.
• •Be proficient in regional specific requirements (i.e.-contract review, USG FAR/DFARS, flow downs, penalties, source inspections, customer portals, etc.)
• •Prepare and maintain status reports for customers and management as needed.
• •Communicate with customers by phone, MS Teams and e-mail daily.
• •Back up for Data Entry as needed for SQ entry.
• •Attending daily/weekly/monthly meetings as scheduled.

Requirements

• •Positive attitude and attention to detail
• •Excellent Communication Skills, both verbal and written
• •Highly motivated, energetic, and success oriented
• •Courteous, tactful, and possess excellent interpersonal and relationship building skills
• •Must be highly organized and detail-oriented with the ability to work well under pressure
• •Customer Service or account management experience preferred
• •Proficient in Windows environment, including Microsoft Word, Excel
• •Bachelor's degree and/or 5-7 years related experience
• •Foreign language skills preferred
• •Minimal travel may be needed

Training

• •Pentagon Basics
• •Export & ITAR compliance
• •Aerospace Industry Quality Training (Which includes QMS training, FAA 00 56, Traceability, 8130- 3 documents, PAH’s, ESD, Suspected Unapproved Parts, Shelf Life/LLP’s, AD’s, ATA Spec 300, PMA Parts, Direct Ship Authority, Repair Stations, and Standard Terminology
• •90 Day Probation OJT