Customer Operations Supervisor – German Speaker

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About us

At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer.

Every day, our colleagues support scientific discoveries, healthcare innovations, and life-changing therapies that positively impact millions of people worldwide. With more than 125,000 employees globally, we combine innovation, collaboration, and expertise to help our customers solve some of the world's most important challenges.

Our Budapest Shared Service Center is one of our key European service hubs, bringing together talented professionals who support customers and colleagues across multiple countries while building rewarding long-term careers in an international environment.

About the Role

We're looking for an experienced Customer Operations Supervisor to help build and lead one of our German-speaking Customer Operations teams in Budapest.

This is much more than a traditional people management role. You'll combine strong operational expertise with people leadership, becoming both a technical subject matter expert and an inspiring leader for your team. Working across complex end-to-end order fulfilment processes, you'll help drive operational excellence, coach and develop colleagues, resolve challenging operational issues, and continuously improve the customer experience.

Working closely with Sales, Supply Chain, Finance, Logistics, Manufacturing and Customer Care teams, you'll help remove operational roadblocks, monitor business performance, coach colleagues, and continuously improve the way we support our customers.

If you enjoy leading people, solving operational challenges, and driving continuous improvement in a fast-paced international environment, we'd love to hear from you.

Why Join Our Budapest Team?

You'll be joining a collaborative international team that plays a critical role in supporting customers across the DACH region through complex customer operations and order fulfilment processes.

This role offers a unique opportunity to combine people leadership with operational excellence , working closely with Sales, Supply Chain, Finance, Logistics, Manufacturing, and Customer Care teams to ensure exceptional service delivery.

The position provides broad exposure across multiple business functions and offers excellent opportunities to develop both your leadership capabilities and operational expertise within a global organization. As the business continues to grow, you'll have the opportunity to contribute to process improvements, support cross-functional initiatives, and build a long-term career with Thermo Fisher Scientific.

What You'll Do

Lead, coach and develop a German-speaking Customer Operations team based in Budapest

Act as the operational escalation point for complex customer and order-related issues

Monitor operational performance, KPIs and service levels while driving continuous improvement

Review operational reports and proactively identify risks, bottlenecks and improvement opportunities

Partner closely with Sales, Finance, Supply Chain, Manufacturing and Customer Care teams

Ensure accurate execution of order management and customer support processes

Drive employee engagement, development and performance management

Promote collaboration, accountability and customer focus across the team

Support operational excellence initiatives and process optimisation projects

What We're Looking For

Fluent German and English , both written and spoken

Minimum 4–5 years of people leadership experience

Previous experience leading customer service, customer operations or order management teams within a multinational or Shared Services environment

Strong SAP knowledge and confidence working within operational processes

Experience managing KPIs, service levels and operational performance

Strong stakeholder management and communication skills

Ability to coach, motivate and develop people through periods of change

Excellent organisational and problem-solving skills

Ability to balance operational priorities while maintaining a positive team culture

Nice to Have

Supply Chain or Logistics experience

Salesforce or CRM exposure

Process improvement or Operational Excellence experience

Experience supporting transition or knowledge transfer projects

What Makes Someone Successful?

Successful leaders on this team typically demonstrate:

Strong people leadership and coaching skills

Operational excellence mindset

Confidence working across multiple business functions

Excellent stakeholder management

High levels of ownership and accountability

Curiosity and a continuous improvement mindset

Professionalism, resilience and sound judgement

What We Offer

Competitive compensation package including annual performance bonus

Hybrid working model

Flexible working hours

Private healthcare, wellbeing programmes and comprehensive insurance coverage

Flexible Cafeteria package including SZÉP Card contribution

Complimentary language courses

Extensive learning and leadership development opportunities

Career progression across a global organisation

Modern office environment on Váci út with employee parking, refreshments and excellent public transport connections

A collaborative, inclusive and supportive workplace culture

Ready to Make an Impact?

If you're looking for an opportunity to combine people leadership with operational excellence while helping shape a growing international team, we'd love to hear from you.

Join Thermo Fisher Scientific and help us make the world healthier, cleaner and safer.