Haier

Customer Operations Team Leader

Location unstated

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hirly's read of this role

Role family: Supply chain
Seniority: Mid level
Stated salary: £35,000 – £45,000 per year
Country: GB
Work mode: On-site / unstated
First seen by hirly: 24 Oct 2026

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the posting

At Haier Europe, home to Haier, Hoover and Candy , we're looking for an experienced people manager to drive performance, develop talent and deliver an outstanding customer experience.

Leading a team of Order to Delivery Specialists, you'll oversee the end-to-end order journey, working closely with Supply Chain, Operations, Transport and Commercial teams to ensure orders are delivered on time and in full.

What you'll do

Manage, coach, support and develop a high-performing team
Drive customer service and operational performance
Manage order book activity and delivery commitments
Work cross-functionally with Supply Chain, Logistics and Sales
Identify and implement process improvements
Use data and insight to improve service and efficiency

What you'll bring

Team leadership experience within Customer Service, Order Management, Logistics or Supply Chain
Excellent interpersonal and stakeholder management and communication skills
Experience driving continuous improvement
Analytical and problem-solving capability
SAP experience (desirable)

Why Haier Europe?

Salary c£35,000 - £45,000 DOE
Annual bonus
Hybrid working, with 60% office attendance at our Warrington (WA3 6XG) site
Flexible start and finish times
Core working hours of 09:30 - 16:00
Contracted hours of 37.5 per week, worked as 7.5 hours per day plus a one-hour unpaid lunch break. Start and finish times can be adjusted provided core hours are covered and contracted hours are fulfilled.
Supportive culture and career development opportunities within an international organisation
Comprehensive benefits package