Customer Relations

About Welker

At Welker, our mission is to Build Something Greater . We are a family-owned manufacturing company based in Sugar Land, Texas, with more than 70 years of experience delivering innovative solutions to the oil and gas industry.

With expertise in ERP systems, 3D CAD design, and on-site manual and CNC machining, we provide industry-leading products, turnkey solutions, and worldwide service.

If you're looking to make a direct impact on the customer experience while working in a collaborative and fast-paced environment, Welker may be the right fit for you.

About the Role

We are seeking a customer-focused candidate to join our Customer Relations team. This role is ideal for someone who enjoys helping people, solving problems, and ensuring exceptional service throughout the customer journey.

In Customer Relations, you will be the driving force behind order execution, serving as a key point of contact from the moment an order is received until it ships. You'll work closely with customers and internal teams to ensure orders are processed accurately, issues are resolved promptly, and customer expectations are exceeded.

If you thrive in a fast-paced environment and take pride in organization, attention to detail, and customer satisfaction, this position may be the perfect fit.

Key Responsibilities

Process sales and service orders accurately and efficiently using CRM and ERP systems

Serve as a primary point of contact for customer inquiries and order-related questions

Identify, investigate, and resolve customer concerns and order discrepancies

Proactively follow up with customers to ensure timely issue resolution

Coordinate shipping logistics, including required documentation for domestic and international shipments

Maintain accurate customer and order records within company systems

Collaborate with Sales, Operations, Manufacturing, and Shipping teams to support customer needs

Ensure compliance with departmental procedures and best practices

Communicate order status updates and important information to customers in a professional and timely manner

Required Qualifications

High school diploma, GED, or equivalent

Strong customer service orientation and problem-solving abilities

Excellent written and verbal communication skills

Strong organizational skills and attention to detail

Ability to manage multiple priorities in a deadline-driven environment

Proficiency with Microsoft Office applications

Preferred Qualifications

Previous customer service, customer relations, order entry, or administrative experience

Experience working with CRM or ERP systems

Experience supporting customers in a manufacturing, industrial, or distribution environment

Clerical or office administration experience

Why Join Welker?

Play a vital role in creating an exceptional customer experience

Work closely with cross-functional teams across the organization

Be part of a growing, collaborative, and customer-focused department

Join a stable, family-owned company with a strong reputation and long-term growth

Gain exposure to manufacturing operations, logistics, and customer relationship management

Compensation & Benefits

Competitive salary based on experience, education, and potential

Overtime opportunities as business needs require

Health, dental, vision, and life insurance

401(k) with company match

Paid time off and paid holidays

Tuition reimbursement

Additional Requirements

Must be authorized to work in the U.S.

Must successfully complete a drug screen, physical, and background check

Apply Today

If you're a detail-oriented professional who enjoys helping customers, solving problems, and keeping operations running smoothly, we'd love to hear from you.

Learn more about Welker and our products at https://www.welker.com