Customer Relations Coordinator

PLEASE NOTE: This is an on-site position based at the Grande Vista Sales Office in a call center environment. The role offers a base pay of $16.00 per hour plus commission, with average annual earnings typically ranging from $45,000 to $50,000. Team members work one of two scheduled shifts, 7:30 a.m. to 4:00 p.m. or 11:00 a.m. to 7:00 p.m., and must be available to work weekends and holidays as part of the regular schedule.

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

Competitive Pay

Medical/Dental/Vision/401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Coordinator Customer Relations, a typical day will include:

Communicates with preview tour customer via telephone before their scheduled arrival and tour date.

You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.

Provides detailed information about property amenities.

Engages customers in conversation regarding their stay, property services, and area attractions/offerings.

Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.

Addresses customers' service needs in a professional, positive, and timely manner.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.

Always follow company policies and safety procedures.

To Become a Coordinator Customer Relations:

Available to work a flexible schedule to include weekends and holidays.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.