Customer Relationship Executive, D365 CE & Power Platform

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.

Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.

Title : Customer Relationship Executive - Dynamics 365 Customer Engagement (CE) & Power Platform

Location Remote with U.S. based travel up to 50%

Description

You are a commercially driven, client-focused growth leader who can originate opportunities, shape differentiated transformation agendas, and close complex Microsoft consulting engagements. You combine strong CRM and customer experience domain knowledge with executive presence, disciplined sales leadership, and the ability to mobilize Microsoft, alliance, industry, solution, and delivery teams around measurable client outcomes. You thrive in a collaborative environment and are equally effective creating demand, leading strategic pursuits, expanding existing accounts, and developing repeatable market offerings.

In addition, you possess the following experience:

Proven track record of selling large-scale ($1M+) CRM strategy and transformation delivery programs to Sales, Marketing, and Service stakeholders

Expertise selling Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service, Customer Insights, Contact Center, and Marketing/Journey Management) and Power Platform solutions and services

Demonstrated ability to lead complex enterprise sales cycles spanning business transformation, customer experience, process automation, and application modernization

Deal “quarterback” who assembles the right pursuit team and orchestrates execution, bringing together the right pursuit team and orchestrating collaboration across sales, industry, solution, Microsoft, and delivery stakeholders to ensure flawless deal execution

Skilled at building networks, generating pipeline, supporting marketing initiatives, and expanding sales opportunities

Deep understanding of CRM, customer experience, automation, analytics, AI, and digital transformation challenges

Strong executive presence and credibility with C-level stakeholders

Responsibilities

Attain sales and bookings quotas by expanding MCA Connect's footprint within the Microsoft Dynamics 365 Customer Engagement and Power Platform marketplace

Proactively originate net-new pipeline by identifying industry disruption, unmet client needs, whitespace opportunities, and executive priorities before a formal buying process begins. Build account-based pursuit strategies that create demand, establish a compelling transformation agenda, and position MCA Connect early as a trusted advisor.

Develop and execute strategic account plans that define executive relationship maps, installed-base and whitespace opportunities, industry priorities, competitive positioning, Microsoft alignment, pursuit sequencing, and measurable expansion goals.

Align MCA Connect's solutions and services with customer business objectives and digital transformation goals

Understand customer organizational structures, decision-making processes, and strategic priorities to drive executive alignment

Own accurate forecasting, pipeline management, quarterly bookings attainment, and overall territory performance

Develop detailed sales and marketing plans and collaborate closely with marketing to generate demand

Manage the full sales lifecycle from lead generation through opportunity qualification through discovery, solution shaping, investment case, proposal development, proposal and pricing strategy, commercial and contractual negotiation, risk review, executive approval, and contract execution.

Own the commercial integrity of pursuits by confirming qualification, delivery feasibility, implementation approach, staffing model, pricing strategy, margin, contractual assumptions, and risk posture before executive approval. Partner with delivery leadership to ensure that sold scope, expected outcomes, and transition commitments are clear and achievable.

Turn leads into pursuits and close pursuits by effectively positioning Microsoft Business Applications and Power Platform solutions

Collaborate with technical and functional subject matter experts to develop compelling customer solutions

Build and maintain relationships with Microsoft field sellers, partner teams, and industry alliances to drive co-sell opportunities

Create compelling customer-specific value propositions and present business cases to executive leadership teams

Effectively leverage MCA Connect's consulting, delivery, and industry expertise throughout the sales process

Partner with industry, solution, delivery, and marketing leaders to create and commercialize repeatable CRM and customer experience offerings, including industry-specific propositions, assessment and roadmap services, implementation accelerators, AI and Copilot use cases, managed services, and cross-sell plays spanning Dynamics 365, Power Platform, Azure, Data and AI, and adjacent Microsoft capabilities.

Build MCA Connect’s market presence by contributing to executive roundtables, industry events, Microsoft-sponsored programs, client communities, point-of-view content, case studies, and targeted campaigns that convert market insight into qualified demand.

Monitor competitive activity and market trends within the CRM, low-code application, AI, customer experience, and business applications landscape

Qualifications

10+ years of progressive enterprise software, cloud, or consulting services sales experience, including significant responsibility for Microsoft Business Applications, CRM, customer experience, or adjacent transformation services.

Experience selling the following:

Microsoft Dynamics 365 Customer Engagement (CE)

Microsoft Power Platform

CRM software and services

Customer Experience (CX) solutions

Application modernization and low-code platforms

Professional consulting services

Proven track record of meeting or exceeding multimillion-dollar bookings targets, creating net-new pipeline, winning new logos, expanding strategic accounts, and closing complex consulting engagements with measurable business value and acceptable profitability.

Experience shaping and closing large, complex, multi-workstream transformation pursuits that combine advisory, implementation, integration, change management, data and AI, and managed services components across onshore, nearshore, and offshore delivery models.

Experience selling complex business transformation initiatives involving multiple stakeholders and decision makers

Demonstrated ability to translate industry trends, regulatory pressures, operating-model challenges, and customer experience priorities into differentiated CRM value propositions and repeatable go-to-market plays for one or more priority industries.

Ability to serve as the primary point of contact with prospective customers to understand business challenges and develop targeted solutions

Strong relationship management and consultative selling skills

Ability to build relationships with business and technology executives across all organizational levels

Demonstrated ability to identify opportunities, leverage resources, and clearly communicate the MCA Connect value proposition

Experience navigating complex enterprise organizations and procurement processes

Strong presentation, communication, negotiation, and executive engagement skills

Deep understanding of the CRM, customer experience, automation, AI, and low-code