Customer Sales Representative-4

• •Know, understand, and incorporate the Wesco philosophy, value and vision in all business behavior, practice and decisions
• •Maintain up to date knowledge of Wesco customer requirements and distribution methods and timing
• •Maintain positive working-relationships with external customers and all inter-working departments and personnel
• •Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
• •Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
• •Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
• •Provide LTA contract administration support, as assigned
• •Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (on a daily basis)
• •Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements
• •Process daily release orders system and verify against contract to ensure information is correct
• •Process material returns (RMA's) as requested by the customer
• •Understand and ensure proper quality flow downs are in place for contract review
• •Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating
• •Assist in issuing shopping and inventory locator service requests
• •Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders
• •Prepare and follow through with customer expedite request
• •Train/mentor others within sales department (as assigned)
• •Perform ad hoc projects and tasks (as assigned)

Attend department or company sponsored training or meetings, as required