Customer Service Advisor - Alpharetta

Customer Service Advisor

• Position Overview:
• The Customer Service Advisor at Piedmont Lube Centers, LLC plays an important role in delivering exceptional customer service and helping ensure smooth daily store operations. This individual greets customers, recommends maintenance services based on vehicle needs, accurately processes transactions, and supports the service team in providing a fast, friendly, and professional experience. The ideal candidate communicates effectively, works well in a fast-paced environment, and is committed to delivering quality service while maintaining company standards.

Key Responsibilities:

Customer Service

Greet customers promptly and provide a friendly, professional experience.

Recommend maintenance services based on vehicle inspections and manufacturer recommendations.

Answer customer questions and explain services clearly and confidently.

Accurately enter vehicle information and process transactions using the POS system

Vehicle Services

Perform courtesy vehicle inspections, including checking fluids, filters, tires, belts, hoses, and wiper blades.

Assist technicians with preventive maintenance services as needed.

Guide vehicles safely into service bays.

Operations

Maintain a clean, organized, and safe work environment.

Support opening and closing procedures as assigned.

Follow company policies, safety procedures, and operating standards.

Work as part of a team to keep service flowing efficiently throughout the day.

Qualifications:

Positive attitude and willingness to learn

Strong customer service and communication skills

Friendly, dependable, and team-oriented

Sales or customer service experience preferred

Comfortable working in shop environments and outdoor conditions

Ability to stand, bend, and lift up to 50 pounds

Weekend availability required

Valid driver's license preferred

Reliable transportation

What We Offer:

Competitive pay with bonus opportunities

Medical, dental, and vision insurance options

Company-paid life insurance

401(k) with company match

Paid time off and holidays

Company-provided uniforms

Piedmont Lube Centers LLC is an independent owner and operator of 27 Jiffy Lube® locations in Metro Atlanta. We are family-owned and have been in business since 2004. For over 20 years, we have focused on providing fast, friendly, and professional service to the communities we serve. We have worked hard to become one of the largest and most trusted oil change and vehicle service providers in Georgia, and we’re very grateful to the loyal customers and team members who helped us get here.

Notice of E-Verify Participation:

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.