Customer Service Advisor

We are currently recruiting a Customer Service Advisor to work from our office in Bedford, MK44 3JZ.

Our Customer Support Centre (CSC) is an integral part of Copart’s Customer Excellence Centre and play a major role in driving forward our Operational Excellence, by identifying, promoting and delivering continuous improvement.

Our services include vehicle collection instructions and handling personal data, processing keys and documents, finance and private plate management. Finally, we have a Vehicle Offences team primarily responsible for appealing fines/penalties received for vehicles that have been through the auction. Alongside processing all of this information, we take on average 3,000 calls a week.

You will be responsible for all data entry and administrative work, maintaining and updating the online systems, handling incoming and outgoing calls and building rapport with key stakeholders and customers, to name just a few.

The salary for this role is £27,976 per annum.

What we need from you:

• •An excellent Customer Service focused attitude
• •A professional Telephone Manner
• •Great attention to detail
• •Microsoft Office skills
• •Strong communication skills
• •The ability to multi-task and priorities workload

What we offer you in return:

• •Monday to Friday working between 8am-17:30 (shift time may vary) 40hr pw
• •Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• •Give Back: Receive a paid day to volunteer for a charity of your choice.
• •Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• •Your Future: Join our contributory workplace pension scheme for financial security.
• •Investment: Purchase shares in our global company at a discounted rate.
• •Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• •Life Assurance: Enjoy peace of mind with our life insurance coverage.
• •Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.