Customer Service Agent - $20.74

Job Description

Every vehicle is ready. Every customer is welcome. Every time.

At Fox Rent A Car, our Ready Line and Return Agents are a vital part of the front-line team. Your energy and commitment create seamless experiences that keep customers coming back.

Your Primary Focus Is To

As a Return Agent:

Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor

Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels

Secure the vehicle keys and ensure all personal belongings and luggage are safely removed

Complete and submit the required paperwork to notify management of any mechanical damage or issues

Review the final rental contract with the customer, clearly explaining all charges

Perform other duties as assigned to support business needs and objectives

As a Ready Line Agent:

Maintain a clean, organized, and presentable ready line area

Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up

Inspect vehicles for quality standards and promptly pull any that need servicing

Facilitate vehicle exchanges, swaps, or upgrades based on customer requests

Confirm that an adequately completed checkout slip accompanies each vehicle

Assist customers in locating their rental cars and help with luggage when necessary

Support the efficient flow of vehicles by moving and parking cars within the facility as needed

Perform other duties as assigned to support business needs and objectives

Education & Experience

Valid Driver's License

High School Diploma or equivalent

We're Looking For

Top-notch people skills

Ability to troubleshoot with a smile

Patience and understanding throughout the rental experience

​ This role is non-exempt and pays $20.74 an hour.

Employees have access to comprehensive medical, dental, and vision insurance with prescription savings, along with a 401k retirement plan. The role includes paid holidays and an accrued vacation program, and employees may also be eligible for a range of paid and unpaid leave benefits, including sick leave, medical leave, family care leave, military leave, bereavement leave, and other legally required leave, with specific accrual rates and entitlements varying based on hours worked, length of service, and work location. Additional benefits include flexible spending accounts, a health savings account where applicable, employer-paid basic life insurance, optional supplemental life insurance, pet insurance, an employee assistance program, employee discounts on car rentals, and commuter benefits. Employees are also covered by basic life insurance at no cost, with the option to purchase voluntary term life and AD&D insurance, short-term and long-term disability insurance, accident insurance, and critical illness insurance. Identity theft protection and legal benefits round out the package.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, color, gender, sex, gender identity or expression, disability, sexual orientation, race, national origin, religion, genetic information, veteran status, marital status, citizenship status, belief, or any other protected characteristic, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We are committed to complying with the Americans with Disabilities Act and all applicable state and local disability laws, and reasonable accommodations are available upon request for both candidates and employees.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com