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Brink's

CUSTOMER SERVICE AGENT

IDN-BKS-JK:HO-Jakarta-Office

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hirly's read of this role

Seniority
Mid level
Country
ID
Work mode
On-site / unstated
First seen by hirly
22 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • Customer Service & Customer Support
  • Menerima permintaan layanan, pertanyaan, komplain, dan laporan insiden dari pelanggan melalui telepon, email, sistem ticketing, maupun media komunikasi resmi lainnya.
  • Memberikan informasi terkait status layanan, jadwal operasional, dan penyelesaian permintaan pelanggan.
  • Menjaga hubungan baik dengan pelanggan melalui pelayanan yang profesional, cepat, dan responsif.
  • Ticket & Incident Management
  • Mencatat seluruh permintaan layanan dan insiden ke dalam sistem Customer Relationship Management (CRM) atau sistem ticketing.
  • Melakukan verifikasi data sebelum mendistribusikan tiket kepada unit operasional terkait.
  • Melakukan monitoring seluruh tiket hingga selesai sesuai SLA.
  • Melakukan eskalasi kepada Supervisor atau unit terkait apabila terdapat potensi keterlambatan penyelesaian.
  • Cash Management Support
  • Berkoordinasi dengan tim Cash Processing Center (CPC), Cash In Transit (CIT), Vault, dan Operations terkait permintaan layanan Cash Management.
  • Memantau proses pickup, delivery, cash replenishment, cash collection, cash processing, dan cash balancing sesuai permintaan pelanggan.
  • Menindaklanjuti perbedaan data transaksi, shortage, overage, atau dispute bersama unit terkait.
  • Memberikan update status transaksi kepada pelanggan secara berkala.
  • Logistics Service Support
  • Mengoordinasikan layanan Valuable Logistics, Secure Logistics, dan Distribution Services dengan tim operasional.
  • Memastikan permintaan pengiriman, penerimaan, dan distribusi barang diproses sesuai jadwal dan SLA.
  • Melakukan monitoring status pengiriman hingga diterima pelanggan.
  • Menangani laporan kehilangan, keterlambatan, atau kerusakan pengiriman bersama tim operasional.
  • Coordination & Reporting
  • Berkoordinasi dengan Operations Control, Transport, Security, CPC, CIT, Finance, Sales, dan unit terkait dalam penyelesaian layanan pelanggan.
  • Menyusun laporan harian, mingguan, dan bulanan mengenai volume layanan, tiket, komplain, pencapaian SLA, serta tren permasalahan pelanggan.
  • Memberikan masukan untuk peningkatan kualitas layanan berdasarkan hasil analisis keluhan pelanggan.
  • Compliance & Quality
  • Memastikan seluruh aktivitas Customer Service sesuai SOP, SLA, standar keamanan, dan kebijakan perusahaan.
  • Menjaga kerahasiaan data pelanggan dan informasi operasional.
  • Mendukung pelaksanaan audit internal maupun eksternal.
  • Melaksanakan tugas lain yang diberikan oleh atasan sesuai kebutuhan operasional.
Original posting on Brink's's site ↗

Listed on hirly, a job board. hirly is not the employer: Brink's is hiring for this role.

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